Highbaji Privacy Policy

Highbaji (highbaji.co) is a trusted online Sports Betting and casino platform serving millions of users across Bangladesh. We believe the foundation of a reliable platform is a genuine commitment to user privacy and responsibility.

This Privacy Policy applies to the Highbaji website, mobile application, and all associated digital services. It explains in detail what personal data we collect, how we use it, how long we retain it, and what measures we take to keep your information secure.

This Privacy Policy is compliant with international data protection laws (GDPR) and applicable local regulations. It has been prepared with Bangladeshi users in mind. In the event of any discrepancy with the English version, the English version shall prevail.

Highbaji only collects information that is necessary to deliver platform services, maintain security, and meet legal obligations.

2.1 Information You Provide Directly

When you register on Highbaji, complete KYC verification, or contact support, the following information is collected directly from you:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current address and nationality.
• National ID or passport details (for KYC verification).
• Payment method details (bKash/Nagad number, bank account information).

2.2 Automatically Collected Information

The following technical information is automatically recorded whenever you use Highbaji:

2.3 Information Received from Third Parties

In some cases, Highbaji may receive information from third-party sources, such as payment processors and age or identity verification service providers. This data is used solely to confirm your identity and prevent fraud.

Highbaji uses your information only for lawful and specified purposes. Your data is never used for unnecessary or unauthorized purposes.

• To create, manage, and complete the verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To comply with KYC and AML (Anti-Money Laundering) regulations.
• To inform you about relevant promotions, bonuses, and offers (where consent has been given).
• To ensure platform security and prevent fraud.
• To provide customer support and technical assistance.
• To keep responsible gaming tools functioning effectively.
• To comply with legal obligations and the requirements of regulatory authorities.

Highbaji does not sell your personal data or share it with third parties for commercial purposes. However, certain information may be shared in the limited circumstances outlined below:

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing, identity verification, fraud detection, and IT infrastructure management. These partners are granted only the access necessary for their specific tasks and are required to adhere to our data protection standards.

4.2 Legal Obligations

Highbaji may disclose information to authorities when required by a court order, investigative agency request, or applicable law. Only information that is legally required will be provided in such cases.

The Highbaji website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings, though this may limit certain features of the platform. Disabling essential cookies may prevent you from logging in.

Highbaji does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required under AML regulations.
• KYC verification documents are retained for up to 5 years after account closure.
• Once you withdraw consent for marketing communications, the relevant data is deleted within 30 days.
• Data related to ongoing legal disputes is retained until the dispute is resolved.

Highbaji grants every user the following rights over their personal data. These rights are recognized under international data protection laws and our own Privacy Policy.

• Right to Know: Find out what information we collect about you and how we use it.
• Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily restricted.
• Right to Portability: You can export your data in a structured format.
• Right to Object: You can object to marketing communications or specific data processing activities.

To exercise these rights support@highbaji.coto email us. We aim to respond within 30 business days.

Highbaji strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect any data from minors.

• Age verification is mandatory at the point of registration.
• Proof of age is verified during the KYC process.
• If a minor's account is identified, it is immediately suspended and the associated data is deleted.
• Parents or guardians can report suspicious activity to our support team.

The Highbaji platform may at times be connected to third-party game providers or payment gateways. These third parties maintain their own privacy policies, and their data collection and usage practices are outside Highbaji's control.

We recommend reading the privacy policy of any third-party service before using it. Highbaji is not responsible for how third parties collect or use your data.

Highbaji may update this Privacy Policy from time to time — due to new services, legal changes, or platform improvements. The updated version will be published on this page and the "Last Updated" date will reflect the change.

For significant changes, a notification will be sent to your registered email, or you will be prompted to accept the updated policy upon logging in. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to the Highbaji support team. We treat all privacy-related matters with the highest priority.

• Email: support@highbaji.co
• Live Chat: Available 24/7 at the bottom right of the website.
• Telegram Support: available in Bengali, 24/7.

For data requests (access, correction, or deletion), we typically respond within 30 business days We respond within this timeframe. Urgent security matters are addressed even faster.